Spam is is any unsolicited bulk email.
Spamming is not allow on our networks. If you are suspected of sending spam, your account will be suspended immediately. We don't consider mailing lists spam but only if certain criteria are met (you may be asked to demonstrate these criteria).
Mailing lists must:
When we receive a spam complaint for your IP address, we will forward this to you. We don't inspect the contents of any complaints so some will may be outdated (i.e. someone only sends an email to the spam can weeks or months later) but this can be done for you at a charge.
All forwarded spam complaint must be responded to individually and address the following questions:
Each complaint we forward will be outstanding until you've responded with the above information. If you have 10 spam complaints outstanding your account will be suspended until you can contact us.
If you receive more than 10 spam complaints a month, we reserve the right to apply a management charge to your account.