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Privacy Policy

OpenITC Privacy Policy

Introduction

OpenITC respects each individuals right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at our Web sites.



Part I. Information Collection

OpenITC collects information through our Web site at several points. We collect the following information about primary visitors: IP address - We use IP addresses to measure our site traffic. We also use IP addresses to verify your purchases with us via our fraud prevention system.

We collect the following general data that is not personally identifiable information:

  • Referral site - If you come to our site via a link, the location of the referral is captured. This is used to help us know where our users come from.
  • Browser type - This information is captured to help us optimize our site to match the latest technology used by our customers.
  • Movements through our site - We keep track of pages you visit to help us provide a more personalized and relevant shopping experience.
  • Search Engine Keywords - This information is captured to help us optimize our marketing strategy.

We collect this information through the following methods:

  • Customer Billing System and its registration forms, used to collect customers full name, full address and telephone number. We also collect your IP address here.
  • Google analytics, used to collect not personally identifiable information - Referral site, browswer type, page movements, search keywords.

The information is collected voluntarily. To receive our products and services, full name, full address and telephone number are mandatory because we use this information to prevent fraudulant orders. Other information we request is optional.

We do employ cookies. A cookie is a small text file that our Web server places on a users computer hard drive to be a unique identifier. Cookies enable OpenITC to track usage patterns and deliver customized content to users. Our cookies do have an expiration date. Our cookies do not collect personally identifiable information.



Part II. Information Usage.

The information collected by OpenITC will be used for safely processing your online order and for contacting you about your transactions. Users who provide information will receive their purchased services.

Registered users will receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.

The information we collect will be used to create customer profiles based on browsing or purchasing history. We will supplement information collected at our Web site with data from other sources such as credit history to authorize purchases.

OpenITC may share information regarding purchases with payment gateways and resellers for the express purpose of completing a transaction or verifying that a transaction is not fraudulent. In each case these companies do not share or resell private information for any purpose outside of completing the transaction.

We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours.

Our Web site offers customer support chat and a ticket based customer support desk. Please be advised that information posted in these venues becomes public knowledge.

If our policy on information collection or uses changes, will advise you by e-mail within a month of such changes.



Part III. Access to Information

OpenITC maintains the accuracy of our information by storing encrypted daily backups of all data held at several remote locations. Users may access their own personal information and contact us about inaccuracies they may find. This may be done via our billing system at https://clients.openitc.co.uk/ . Users may delete their information from our database by terminating their contract agreement with us according to our Terms of Service.



Part IV. Problem Resolution

If problems arise, users may contact OpenITC via our "contact us" link (http://www.openitc.co.uk/contact.php) on the OpenITC website. We are committed to resolving disputes within 90 business days.



Part V. Data Storage and Security

OpenITC protects user information with the following security measures: Multiple Secured Firewalls, Secure authentication methods via SSH and SSL, SSL certificate and encryption on our billing system, brute force detectors, event logging and restricted physical server access.

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